--- title: The SLH Group Customer Story date: 2024-09-25T05:36:00-07:00 author: admin canonical_url: "https://www.cryoserver.com/customer-stories/the-slh-group-customer-story" section: Stories --- ![The SLH Group Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-slh-group.jpg?w=1920&h=1080&q=100&fm=webp&fit=clip&dm=1727267763&s=6ca32a4a6fc9c174eb649efcb5167bdd) Sep 25, 2024# The SLH Group Customer Story [South Liverpool Homes](https://www.southliverpoolhomes.co.uk/?ref=cryoserver.com) is a housing association with around 100 staff managing 3,700 homes, with new homes being built all the time. The organisation has strong core business values, which makes Cryoserver’s tamper-evident trail of email communications evidence particularly useful. We spoke to David Chatterton, ICT Infrastructure Specialist: ## **How does your organisation use Cryoserver?** We have a lot of issues monitoring calls in the contact centre and tracking emails. We use Cryoserver for communication between tenants and staff. This is a great way for us to cover ourselves if communications go missing. So we know we can always pull it back as evidence to settle any disputes or confusion. In short Cryoserver allows us a reliable backup. ## **How do you use Cryoserver?** This morning I was running a backup on our Exchange server, I used Cryoserver to check on why the Exchange server was so full and who the main offenders were. That meant that I could contact those people clogging the Exchange server easily and explain to them exactly what they could do to help us out. Our use of Cryoserver is twofold, partly as a backup of communications between tenants and staff, but also for storage reasons as an email archive. ## **What’s your favourite thing about Cryoserver?** There are a few features I find myself using a lot. The audit trail is particularly useful and lends itself to being used to monitor key word searches. It allows us to manage our staff fairly. Something else I find useful is the processed mail breakdown, reported daily. It tells us the daily email traffic which is really useful. It’s a really good overview to quickly look at as it comes into your inbox. ## **Would you recommend Cryoserver?** I regularly recommend Cryoserver to other housing associations. Every time someone mentions [email archiving](https://www.cryoserver.com/email-archiving/), Cryoserver comes out on top hands down. The recommendation is 60/40 support and product. As soon as we get an error message from Cryoserver we phone the support staff who immediately log on, there and then, and fix the problem. Not only do they fix the problem but they make recommendations at the end of it: “Such and such is running out of disk space, do you know what you could be doing to remedy it?”. ## Read *More* [ ![More Group Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/moregroup.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267562&s=3827e7b7d7678d01cf0fcd3de72c20f7) Sep 25, 2024## More Group Customer Story ### Why an accountancy firm moved from Mail Store to us for its email archiving Chandresh Varsani is a… ](https://www.cryoserver.com/customer-stories/more-group-customer-story "Go to Story") [ ![Guildford Borough Council Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-guildford.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267654&s=f28a573062fdfe01a6cc27f69bfb4d38) Sep 25, 2024## Guildford Borough Council Customer Story ### Guildford Borough Council is one of Cryoserver’s longest standing users. They have followed the… ](https://www.cryoserver.com/customer-stories/guildford-borough-council-customer-story "Go to Story") [ ![Silchester Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-silchester.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267633&s=5323f1880a42106ab3ec60a07e632e02) Sep 25, 2024## Silchester Customer Story ### Silchester is an equity investment firm operating in one of the most heavily regulated industries.… ](https://www.cryoserver.com/customer-stories/silchester-customer-story "Go to Story") [ ![ECA Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-eca.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267723&s=c457ee7271a5974dca0a0a3a2e429219) Sep 25, 2024## ECA Customer Story ### Alaric Turner is responsible for the IT within the Electrical Contractors Association (ECA).The… ](https://www.cryoserver.com/customer-stories/eca-customer-story "Go to Story") [ ![Forvis Mazars customer story](https://cynical-zorilla.transforms.svdcdn.com/production/forvismazars.jpeg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727879978&s=a5fa2ebc3c26de3da6fb80d238f19524) Oct 02, 2024## Forvis Mazars customer story ### I have been with Forvis Mazars for over three years, but we have used the Cryoserver solution for… ](https://www.cryoserver.com/customer-stories/forvis-mazars-customer-story "Go to Story") [ ![Brook Hill School Customer Story](https://cynical-zorilla.transforms.svdcdn.com/production/img-brook-hill.jpg?w=1024&h=512&q=100&fm=webp&fit=crop&dm=1727267584&s=840de960eefb9fb88ddd182f0107786c) Sep 25, 2024## Brook Hill School Customer Story ### Brook Hill School is a competitive boarding and private school that relies on Cryoserver for… ](https://www.cryoserver.com/customer-stories/brook-hill-school-customer-story "Go to Story")